“When I click ‘Connect’, nothing happens”
A pop-up should appear to authorize your Google account. If you are not seeing this, you likely have a pop-up blocker turned on.
To resolve: Disable any pop-up blocker.
“I selected an account to connect, but the next screen said that the account can’t be authenticated”
You have likely chosen a Google account that is either:
Not associated with a Google Ad Manager account
Not an admin account
To resolve: Either go back and connect an account that meets the above criteria, or take action on your Google account to meet the criteria.
“It shows ‘Connected’ but it is the wrong account, or I need to change it”
Tydo Support will need to assist with this. Please email [email protected] and request which integrations you’d like to disconnect.